Support
Customer Support & Help Desk
Our commitment to quality is evident in every facet of Ansys products and services, from drafting customer-driven product requirements, to delivering quick and accurate support. Live phone support and the online Customer Portal are convenient ways for you to submit requests.
Your Success, Powered by Expertise
Support
Customer Support
Our commitment to quality is evident in every facet of Ansys products and services, from drafting customer-driven product requirements, to delivering quick and accurate support. Live phone support and the online Customer Portal are convenient ways for you to submit requests.
General Information
Retrieving Customer Number
A guide for retrieving your Ansys customer number (Link to Ansys guide).
Licensing - Product Installation
Step-by-step instructions for software installation.
FAQ About Licensing Issues
Common licensing problems and solutions.
Licensing - System Information Extraction
Combines capturing license server information and machine identification
Platform Support
Overview of Supported Platforms
A comprehensive list of operating systems, hardware, and platforms compatible with Ansys software (Link to Platform Support).
Platform-Specific Requirements
Detailed information on platform-specific requirements or configurations for optimal performance.
Updates and Compatibility
Guidance on updates and maintaining compatibility with supported platforms.
Support Services
Support Query Submission
Instructions for submitting a query to the support team.
Support Ticket Generation
Guide to creating and tracking support tickets.
General Information
Retrieving Customer Number
A guide for retrieving your Ansys customer number (Link to Ansys guide).
Licensing - Product Installation
Step-by-step instructions for software installation.
FAQ About Licensing Issues
Common licensing problems and solutions.
Licensing - System Information Extraction
Combines capturing license server information and machine identification
Platform Support
Overview of Supported Platforms
A comprehensive list of operating systems, hardware, and platforms compatible with Ansys software (Link to Platform Support).
Platform-Specific Requirements
Detailed information on platform-specific requirements or configurations for optimal performance.
Updates and Compatibility
Guidance on updates and maintaining compatibility with supported platforms.
Support Services
Support Query Submission
Instructions for submitting a query to the support team.
Support Ticket Generation
Guide to creating and tracking support tickets.
Your Success, Powered
by Expertise
At Qantur Technologies, we don’t just deliver simulation solutions—we ensure they work seamlessly to help you achieve your goals. Our High-End Technical Support Services are designed to provide you with unparalleled assistance, ensuring your engineering challenges are met with precision, efficiency, and confidence.
How We Deliver Value
At Qantur Technologies, we don’t just deliver simulation solutions—we ensure they work seamlessly to help you achieve your goals. Our High-End Technical Support Services are designed to provide you with unparalleled assistance, ensuring your engineering challenges are met with precision, efficiency, and confidence.
For critical issues, we offer around-the-clock support packages.
Access to technical webinars, case studies, and documentation to empower your team.
Schedule dedicated support sessions for in-depth guidance on specific challenges.
Assurance
Why Choose Qantur for Technical Support?
Unmatched Expertise
- Our team consists of certified engineers and domain experts with deep knowledge of ANSYS products and advanced simulation techniques.
- Whether it’s finite element analysis (FEA), computational fluid dynamics (CFD), electronics cooling, or multiphysics simulations, we’ve got you covered.
Comprehensive Support
- From installation and setup to troubleshooting and advanced simulation challenges, we offer end-to-end assistance tailored to your needs.
- Expertise in handling complex scenarios across industries such as aerospace, automotive, energy, healthcare, and more.
Personalized Solutions
- We understand that every engineering problem is unique. Our team works closely with you to provide customized support that aligns with your project goals and challenges.
Fast Response Times
- Our dedicated support system ensures your queries are addressed promptly, minimizing downtime and maximizing productivity.
- Multi-channel support via email, phone, and remote sessions for your convenience.
Continuous Improvement
- Regular updates on the latest features, tools, and best practices to keep you ahead of the curve.
- Training and knowledge-sharing sessions to help your team grow and excel with simulation technologies.
Our Support Services
Include
Still have a Question?
services
Is ANSYS compatible with my existing CAD software?
Yes, ANSYS supports integration with most major CAD tools like SolidWorks, CATIA, and Autodesk.
What should I do if ANSYS crashes or runs slowly on my computer?
Check system compatibility, update drivers, and review simulation settings. Contact support if issues persist.
How do I transfer my ANSYS license to another machine?
Deactivate the license on the old system and reactivate it on the new one via the license manager.
Is cloud simulation available with ANSYS products?
Yes, ANSYS supports cloud-based simulations via platforms like ANSYS Cloud.
Can I use ANSYS on multiple devices with a single license?
Depends on the license type—network licenses support multiple users; node-locked do not.
Can I access ANSYS tools offline?
Yes, some licenses support offline use; check your license terms for details.
Partner With Us
Qantur Technologies is committed to ensuring your simulation investments deliver maximum value. With our high-end technical support, you can focus on what you do best—innovating and creating—while we handle the complexities of simulation.
Let’s Solve Engineering Challenges Together.
Industries
Industries
Offers
Your product development organization — no matter what your industry — can benefit from ANSYS engineering simulation solutions. Each sector faces unique, constantly evolving challenges. ANSYS provides not only a broad base of standard tools and services but industry-specific capabilities and expertise that deliver the flexibility and scalability you need for your distinctive industry.