Support: FAQ
All Customers (Ansys, Ansoft, Apache and Fluent)
The license key email sent to you includes your Customer Number twice. (If you were not the recipient of the license key email, refer to the subsequent sections of this document or ask the person who did receive this, sometimes called the Ansys Support Coordinator).
Software not picking up the license?
Check if the license manager is running or not. If the manager is running and still software is not picking up the license then stop the license and start again. Check the software again.
Software running on server machine but not on client machine?
Check if the license manager is running or not. If the manager is running and still software is not picking up the license then stop the license and start again. Check the software again.
Changing the server on client machine?
Check if the license manager is running or not. If the manager is running and still software is not picking up the license then stop the license and start again. Check the software again.
SpaceClaim not picking the license?
Check if the license manager is running or not. If the manager is running and still software is not picking up the license then stop the license and start again. Check the software again.
Explore feature missing in Discovery Simulation?
Check if the license manager is running or not. If the manager is running and still software is not picking up the license then stop the license and start again. Check the software again.
Process to revert on a query?
Check if the license manager is running or not. If the manager is running and still software is not picking up the license then stop the license and start again. Check the software again.
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